Chatbot 101: Why Conversational Bots Are The Future of Ecommerce

ecommerce business chatbot

These cleverly designed AI chatbot platforms can provide businesses with what’s known as conversational commerce. Companies use such platforms to create automated conversations with their customers on any social media channel or even within their websites and apps. Moreover, chatbots can fail and even if they do not fail, with current technology they are not able to automate 100% of customer queries.

ecommerce business chatbot

One of the most promising tools available for restaurant marketing and CRM today is chatbots. The restaurants of the future won’t be copying each other’s marketing strategies, either. While they may use similar tools and strategies to attract new customers, they’ll rely on their digital brand to align with their locations and draw new customers in. But most of these brands and businesses don’t simply send their target audiences to their websites or social media accounts. Zfort Group is a full-cycle IT services company focused on the latest technologies. We have 20 years of experience in building innovative and industry-specific software products our clients are truly proud of.

Chatbots can…be tested

By providing night support, organisations not only satisfy their existing customers but also open the possibility of reaching new customers in other time zones. You may already know that you can use a chatbot tool to handle a lot of support questions, but it can do a lot more. As with any new technology that disrupts an established industry, the benefits of chatbots multiply. With unlimited capabilities and availability, chatbot benefits go beyond adding automation.

If your businesses face periods of high customer demand, live chat can put great pressure on your employees. Thus, your businesses may be required to spend a higher expense for hiring and training human agents. Despite its considerable benefits, developing a fully functional chatbot requires relatively high financial resources as well as time and effort. Your businesses should consider these conditions before applying chatbots to your conversational commerce strategy.

Retail & Ecommerce

One of the most important things to keep in mind when creating a chatbot is that it needs to be integrated with your inventory and shipping systems. This ensures that your customers can get accurate and up-to-date information about the availability of products and shipping times. By doing so, you can create a seamless shopping experience that delights your customers and encourages them to return for more. Using all of this customer data you ve gathered from your AI systems, you can retarget customers based on their personal preferences. You may have found their personal preferences based on their interactions with your chatbot or virtual assistant, or from the way they interacted with your site.

People love shopping online because they will never get limited by opening hours. Chatbots are automated programs that stimulate customer conversations using artificial intelligence (AI) and natural language processing (NLP). They examine customer messages, figure out what they mean, pull out the most important information, and come up with the right answers. With automated features, chatbots have the ability to handle a high volume of inquiries simultaneously and ensure prompt responses to customer requirements. Thus, chatbots can enable your business to deliver diverse conversational experiences to customers throughout their buying journey through different channels for each stage.

What Exactly is a Customer Service Chatbot?

This ensures that customers receive the most up-to-date product details, preventing any miscommunication or dissatisfaction that may arise from outdated information. GPT-powered chatbots employ advanced natural language processing (NLP) capabilities, enabling them to understand and respond to human language in a contextually relevant manner. A chatbot, by definition, is an application that uses artificial intelligence to have an online chat conversation with your customer to resolve basic and common needs.

ecommerce business chatbot

When it comes to customer service in America, it is crucial to note that almost 95% of American customers will recommend a company if they have a good customer service experience with them. When it comes to customer service for millennials, you should keep in mind that they prefer live chat over all the other communication channels that are present. If your business is catering to millennials, it is important that you use live chat for your customer service. We are living in the age of social media, and this is true even for customer service. One third of all consumers would rather choose to get in touch with a company’s customer service through their social media instead of the phone.

The consumer no longer needs to be shopping to see something they would like to purchase. Leveraging machine learning, the AI software automatically tags, organizes and visually searches content by labeling features of the image or video. The company enables developers to build smarter apps that ‘see the world like you do’, empowering businesses to develop a customer-centric experience through advanced image and video recognition. Running on top of WordPress, WooCommerce can provide access to more than 55,000 free WordPress plugins and themes.

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By definition, a chatbot is a specific computer program that is designed to simulate conversation with human users over the Internet. Many AI systems enable natural language learning and voice input such as Siri or Alexa. This allows a CRM system to answer customer queries, solve their problems and even identify new opportunities for the sales team.


This conversational type marks the superior feature of conversational commerce compared to traditional eCommerce platforms, which is the involvement of real human interaction. Therefore, live chat is able to offer a higher level of personalized experience for your customers. Moreover, with real-time conversation, your customers can ask questions, seek ecommerce business chatbot assistance, and receive immediate responses, thus, customer satisfaction can increase significantly. AI chatbots enable customer support automation by simulating human conversation to provide efficient customer service. Powered by AI, machine learning, and natural language processing, these chatbots understand and respond to inquiries like humans.

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A simple chatbot online is basic and responds to basic commands but if any questions are typed beyond the capabilities of then it will fail. If businesses want to enhance customer satisfaction then providing them with information when they need it is vital. You as a business owner or your customer services team should be there on the phone, to take on which is essentially a pre-filtered caller. Customer service is about understanding and identifying the needs of consumers and a chatbot has to be exceptionally good if it is to excel.

Over 80% of customers reported that they would be willing to pay more to get a better experience (truelist,

You can also include links to specialized discount offers, friend referral schemes, loyalty programs and just about anything else you deem relevant. Even if your business isn’t large enough to have a large range of programs, it’s incredibly useful to have the option. Even though the users know they’re dealing with a bot, it still feels personable because of the chat format and the fact that they’re not required to repeat themselves. And in the event that the chatbot can’t handle a user’s needs, it can set up an appointment with a real-life advisor, making it a support channel that can scale up as necessary.

ecommerce business chatbot

We help grow your retail brand with messaging automation and chat marketing on FB Messenger, Instagram DM and WhatsApp. Browse our customisable templates or request a bespoke bot and automate your sales channel with us today. There are many ways to use chatbots in marketing e.g. using a chatbot as lead capture agent when potential customer clicks on your ad. Using its conversational style, a chatbot can capture customers information by offering them something in return like one time discount etc.

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